Frequently Asked Questions


The Hot Flash System™

Yes, we conducted an Institutional Review Board-approved clinical study with 104 women over 90 days. 100% of the women saw an 80% average reduction in both frequency and severity of hot flashes, and 40% of the participants are reporting a complete elimination of symptoms. 98% of those women also saw a decrease in other menopausal symptoms. These are unprecedented results!

Yes. These are all different names for the vascular motor symptoms of menopause/andropause.

This is our recommendation, yes. Our 3-part system is carefully designed to allow your body to naturally rebalance hormones, which takes time. Taking lozenges in the morning, afternoon, and before bedtime allows your body to balance cortisol levels throughout the entire 24-hour day. In a recent clinical study over 90 days, 100% of women had there hot flashes reduced by an average of 80%!

There is a time and a place for HRT and it must be administered by a medical professional such as an endocrinologist who will do the necessary quarterly blood/hormone analysis required to make the adjustments to dial in your therapy. There is no test that any doctor can administer or order to tell you what your specific hormone levels should be, there are suggested ranges but everyone is beautifully unique, so this is an artform more than a science . It is well documented that once you’re on HRT for over a year, you may not be able to come off HRT so easily. 25% of women cannot take HRT due to their susceptibility and risk of cancer.

Yes, think of it as a scale. When your cortisol is up, it pushes all hormone production, including testosterone, down. So, rebalancing cortisol helps all hormones.

Absolutely! The Rebalance Hot Flash System™ is for anyone experiencing any stage of menopausal symptoms, from perimenopause which can begin in the mid 30s through postmenopause. In fact, anyone can take the Hot Flash System because it is, first and foremost, designed to balance cortisol levels which can benefit everyone.

The Anxiety System™

The Anxiety System™ supports your body by lowering cortisol and rebalancing your hormones naturally, so you feel calm and confident. As anxiety is a response to stress, the feelings of anxiety become less intense as cortisol is reduced and rebalanced.

Absolutely. It’s because you are taking The Anxiety System that you’re noticing the change. If you were to stop taking The Anxiety System, your symptoms will likely slowly start to return.

You do not have to be fighting depressive and/or anxious feelings to benefit from The Anxiety System, sometimes depression and anxiety are subtle. One may not know that they are experiencing mild depression or anxiety until they try the supplement feel the difference.

We understand that anxiety can be very challenging to manage. The Anxiety System™ helps reduce feelings of anxiousness by rebalancing your cortisol levels and allowing you to get deeper, more restful sleep. Rebalance helps you feel more refreshed in the morning, and works to balance your moods and promote clarity throughout the day.

Initially, The Anxiety System™ can augment your current treatment. It is possible that with time, it will help you to reduce your dosage and possibly even remove the need for prescription anti anxiety medications. As always, we strongly recommend consulting with your physician before making any changes to your medication routine.

It takes time to bring your hormones back into balance. While every person is different, most people will begin to feel a difference within 6-8 weeks, allowing you to feel less anxious, more uplifted, and experience better sleep.

The Testosterone System™

The Testosterone System™ is designed to support increased testosterone in combination with a healthy diet and regular exercise. If you exercise regularly, you will see an increase in muscle mass, as that is a result of increased testosterone.

Benefits include: Elevated mood, increased energy, increased libido, decreased erectile dysfunction in men, improved lubrication in women, increased strength, increased exercise endurance, faster recovery from exercise, increased muscle mass and decreases in percent body fat to lean muscle mass ratio.

How you feel can indicate that you have low T (Testosterone). Symptoms include: low energy, low libido, erectile dysfunction in men, painful intercourse poor lubrication in women, decreased strength, decreased exercise endurance, decreased recovery from exercise, loss of muscle mass, increased percent body fat to lean muscle mass ratio, or depression. The easiest method is to confirm your Testosterone levels is to consult your doctor. The most accurate measurement is to measure free and total testosterone in blood.

Not when taken as directed. The morning lozenge includes green tea (a stimulant) to help energize you at the beginning of the day. Since it is in the morning, the effects of the green tea will wear off prior to the end of the day, so nothing in the system should keep you awake. The bedtime lozenge is specifically formulated to help you get deep, restorative sleep.

Any person who is experiencing the effects of low testosterone and looking for a natural, healthier way to increase their levels can take The Testosterone System™. Women produce and need testosterone, too!

Each lozenge has a different taste based on the ingredients in them. In general, the morning lozenge tastes like a strong herbal mint with a powerful punch, the afternoon lozenge is less pronounced but still minty, and DREAM is like an after dinner mint... Which is great before heading to bed.

Return Policy

Rebalance will refund a Client’s purchase as part of its 30-day money back guarantee when they send back the required amount of the product based on their specific system within 30 days of purchase. The Client/Advisor must pay for the shipping cost to send the product back to Rebalance headquarters. Reach out to our Customer Service Team at cs.rebalancehealthkn.com for a return authorization (RMA). Include the Return Authorization Number on the outside of your box.

Additional Details based on supply:
90-Day Supply
To qualify for a refund, you must return at least two of the three month’s supply (two unopened morning pouches, afternoon pouches and bedtime pouches) of your unused product to us along with the jars.

30-Day Supply
To qualify for a refund, you must return at least 25% of your unused product to us along with the jars at your cost.

Shipping address:
Return Address:
1855 S 57th Ct, #100
Boulder, CO 80301

Refund Processing:
Once we receive your returned order, we'll process your refund within 5 business days. Please note that it may take a few business days for the refund to appear on your credit card statement, depending on your credit card processor.

If you have any questions or need assistance, feel free to reach out to our customer service team (cs@rebalancehealthekn.com). Your satisfaction is our top priority.


Advisor Basics

To become an Advisor, which is Rebalance Health’s initial commissionable position, you must first pay a one-time business membership fee of $199, which includes 30 days of a system, a Virtual Office, personal replicated website, and a 10% discount on all products plus free shipping.

When you become a Rebalance Advisor, you will receive 30 days of a system, onboarding and training from professionals in the space, including medical doctors; a Virtual Office and community, and a 10% discount on all products, plus free shipping.

Once you achieve Advisor, you will need to set up your subscription and help three others do the same to achieve a minimum of $1,000 in sales in a rolling, 90-day cycle. You do not have to maintain a subscription to be an Advisor. However if you drop below $1000 in a 90 day period you will return to Client status and can continue purchasing your products on www.rebalancekn.com.

Advisors earn a 14% commission on all sales. View our Passive Income Estimator in the Virtual Office to learn more.

No, you do not need to maintain inventory as an Advisor. In fact, we recommend you only keep your personal products and just a few additional items on hand to maintain the integrity and freshness of the ingredients within the Superceuticals®.

For any Advisor questions, feel free to reach out to Rebalance Health’s Customer Service team via email Monday through Friday, 8 a.m. to 5 p.m. MST. You will receive a response within 48 hours. Please note, outside of business hours, you may send messages to CS@rebalancekn.com to report website outages or issues and the team will address it promptly. All other messages will be addressed when business hours resume. Please refrain from sending messages to the team via social media.

No, we will keep our direct-to-consumer website, RebalanceHealth.com, separate. To help someone new become an Advisor on your team, they will need to go through your replicated website, rebalancekn.com.

Yes! If you run out of Dream lozenges, you can order more for $45 in your Virtual Office before your next subscription date.

Justin started Rebalance specifically out of a mission to help his wife and improve her quality of life after being diagnosed with Cushing's disease (an overproduction of cortisol). We now have the opportunity to help millions of people. Rebalance is the only natural treatment that is clinically proven to work. While operating a business is work and generates revenue, we believe the impact of helping women live happier and healthier lives is the core mission of Justin and the Rebalance team.

Client Basics

Rebalance will refund a Client’s purchase as part of its 30-day money back guarantee when they send back the required amount of the product based on their specific system within 30 days of purchase. The Client/Advisor must pay for the shipping cost to send the product back to Rebalance headquarters. Reach out to our Customer Service Team at cs.rebalancehealthkn.com for a return authorization (RMA). Include the Return Authorization Number on the outside of your box.

Additional Details based on supply:
90-Day Supply
To qualify for a refund, you must return at least two of the three month’s supply (two unopened morning pouches, afternoon pouches and bedtime pouches) of your unused product to us along with the jars.

30-Day Supply
To qualify for a refund, you must return at least 25% of your unused product to us along with the jars at your cost.

Shipping address:
Return Address:
1855 S 57th Ct, #100
Boulder, CO 80301

Refund Processing:
Once we receive your returned order, we'll process your refund within 5 business days. Please note that it may take a few business days for the refund to appear on your credit card statement, depending on your credit card processor.

If you have any questions or need assistance, feel free to reach out to our customer service team (cs@rebalancehealthekn.com). Your satisfaction is our top priority.

The best results occur after 90 days of taking lozenges, and we believe the 3-month supply is the most effective system possible. After years of high cortisol and suppressed hormones, it takes a dedicated regimen over time to balance your hormones. The impressive results reported in our IRB Hot Flash System™ study occurred over 90 days. While women did start seeing improvement within the first week, it takes consistency to fully rebalance our hormones. The magic is the system! If you only take 1/3 of the time or 1/3 of the system, you will not get the results you desire.

Buying Rebalance systems through the Knowledge Network is the most affordable option vs. buying on our website. A quarterly 90-day supply is only available through the network. Ordering through the network is the most affordable option.

Director Basics

To become a Director, you must first take and pass the Rebalance Health Hormone Certification, and then enroll a new Advisor.

The same requirements as an Advisor; $1,000 in Team Sales in a rolling, 90-day period.

Directors earn 14% commission on all sales placed on your personal, replicated website, plus two levels of Advisor sales.

Directors earn the following:

  • • 6% on Tier 1 Advisor sales
  • • 4% on Tier 2 Advisor sales


Inactivity

Being "inactive" means you, as an Advisor or Director, have not met the minimal requirements of $1,000 in sales in a rolling, 90-day period.

When you do not meet the minimal requirements of $1,000 in sales in a rolling, 90-day period as an Advisor or Director, you will return to a Client on day 91 and no longer have access to the Virtual Office or a personal, replicated website. You will still be able to order your Superceuticals® on Rebalancekn.com. If you are a Director who has one or more Advisors on your team, those Advisors will be reassigned to a different Director to support them.

If you are a Director who has one or more Advisors on your team and you go "inactive", those Advisors will be reassigned to a different Director to support them.

Launch/Pilot

The Anxiety System™ and The Testosterone System™ are also available for the Knowledge Network!

Yes! You can send your network to your unique replicated website to purchase The Hot Flash or The Anxiety quarterly systems, and to enroll as an Advisor on your team.

No, we will continue to offer all of our systems via RebalanceHealth.com. You will need to educate your Clients and direct them to your unique site to access the best pricing Rebalance offers. We will not offer the quarterly system on the main Rebalance website, but we may expand into other channels. We will always maintain the best pricing for the Knowledge Network.

We are currently working on getting Canada online, but have no dates or further information at this time. We will keep you posted on any updates.

Marketing

You can find all approved marketing assets in your Virtual Office which also includes FAQs, messaging guidelines, training and more!

We have a Creative Director, designers, copywriters, agencies and a Director of Growth who will be focused on elevating the brand across many digital channels.

No, please only use Rebalance-approved assets. While you can always share your own personal experience, you’re required to use the assets that we provide to you in your Virtual Office. Using non-corporate product assets will result in immediate termination. Please reach out if you have additional questions or think you are missing something you need.

Yes, absolutely. We highly recommend using your social networks to share information about the product, and we always recommend sharing your own personal experience with Rebalance products whenever possible. Your personal experience is most effective in helping others. It can be a simple video from your phone – be authentic and casual. It doesn’t have to be perfect.

You are welcome to share information about the network in whatever way works best for you, which could include email, telephone, virtual meetings, or in person. We encourage you to reach your network in whichever way makes the most sense for you.

Payouts & PayQuicker

PayQuicker is Rebalance’s third-party payment partner that distributes commissions.

Once you become an Advisor and earn at least $50 in commission, you will receive an email from PayQuicker to the email address provided to Rebalance, and it will invite you to create your account. Even if you have an account you will need to set up a new one for Rebalance.

There is no initial setup fee with PayQuicker. You will have an account fee of $1.50 assessed each month, and there are funds transfer fees that are 1% of the transfer amount, which is a $2-$5 minimum. Please note, additional fees may apply. Consult PayQuicker.com for more details.

You will receive a virtual card number instantly for free once you’ve set up your PayQuicker account. If you prefer to have a physical card, you will need to request one from PayQuicker, which is about $4.95 plus shipping.

No, even if you have a PayQuicker account, commissions and funds will never be combined in the same location. Rebalance is a separate entity, therefore, you will likely notice a different landing page for each company associated with your account.

For all issues with accessing your PayQuicker account, visit PayQuicker’s Help Center here. For any concerns about actual payout amounts, please contact Rebalance’s Customer Service Team, cs@rebalancekn.com.

Policies & Procedures

Rebalance’s Policies and Procedures for Advisors and Directors can be found in your Virtual Office under “Forms.” For questions on P&P’s, please email cs@rebalancekn.com.

Yes, we ask that you only sell products that are not direct competition.

Zero-inventory models mean that all orders ship from our corporate headquarters to ensure freshness and reduce Client issues.

Rebalance Health Hormone Certification Program

Advisors are welcome to take the Rebalance Health Hormone Certification Test as soon as they’ve reviewed the Advisor Knowledge Guide and feel ready to take the assessment. The test is located in the Virtual Office located under "Advisor Knowledge Guide".

To prepare for the Rebalance Health Hormone Certification Test, simply log in to your Virtual Office to access the Advisor Knowledge Guide. This straightforward guide provides helpful, basic information about the Superceuticals® so you can confidently share your Rebalance experience and the science behind our products.

If at first you don’t succeed, go ahead and take the test again in 24 hours! Each test will feature a random selection of 30 questions. Log in to your Virtual Office by going to RebalanceOffice.com.

Once you pass the Rebalance Health Hormone Certification Test, you will receive an email congratulating you on passing, and you will receive your certificate. Rebalance will be notified you have passed and your status will be updated in your Virtual Office to reflect your achievement.

Once you’ve completed the Rebalance Health Hormone Certification Test, you will receive an email either congratulating you or encouraging you to try again. You will be able to take it again 24 hours later. There is no limit to the number of times you can take the test.

If you don’t quite achieve a passing score the first time, no worries! You can take it again 24 hours later and will have a random mix of 30 other questions to answer.

Waitlist

To ensure timely delivery and ideal inventory management, a Knowledge Network Waitlist may be employed to effectively queue orders and ensure orders do not outpace inventory.

If you are placed on the Waitlist, you will be assigned an Advisor ID and placed in the queue. You will not yet have access to the Virtual Office, or your personal, replicated website for sales.